Professional Office and Residential Cleaning Services

FREQUENTLY ASKED QUESTIONS

PLEASE REVIEW PRIOR TO BOOKING YOUR APPOINTMENT

$50 Deposit Due At The Time Of Booking Service

In order to reserve your cleaning date and time a $50 Non-Refundable Deposit Is REQUIRED To Book All Services.

Deposit Will Go Towards Price Of Your Service. Remaining Payment Of Balance Is Required The Day Service Is Rendered. Link For Payment Will Be Sent via Text Upon Cleaners Arrival To Your Home.

If You Prefer To Pay Cash or Cash-App For The Remaining Balance Please Specify In Reminder Text Sent The Day Prior To Your Scheduled Cleaning. Payment Is Expected Prior To Cleaners Departure...

RESCHEDULE/CANCELLATION POLICY

***WE REQUIRE AT LEAST 24 HOURS OF NOTICE FOR CANCELLATIONS AND RESCHEDULES

The client can only reschedule their cleaning 24 hours prior to their scheduled appointment with a maximum of 5 counts.

REFUND POLICY

We do not offer refunds, are sales are final, we have built our business providing our clients with the best possible service available, still, we realize that we are human, and things will from time to time, should this happen email or call us within 24 hours & we will rectify the error at no charge.

RECURRNING SERVICE DISCOUNT

Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

***IF YOU ARE INTERESTED IN RECURRING SERVICES AFTER YOUR 1ST CLEAN PLEASE CONTACT ASHLEY FOR A PRIVATE LINK WITH DISCOUNT PRICES TO BE SENT TO YOU VIA TEXT/EMAIL

CLEANING DAY PREPARATION

Your price for cleaning is based on the cleaners focusing all of their time on cleaning. We ask that you take a few minutes to declutter your space to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc.

KEYS

We prioritize the security of our clients' homes. Instead of us holding the keys, we kindly request that our customers provide a lockbox where you can store your house key securely inside the lockbox outside your residence.

Once we finish the cleaning service, we will return the key to the lockbox and lock it securely. By following this procedure, we aim to ensure the safety of our client's homes while still providing convenient access for our cleaning team.

In the unfortunate event that a client chooses to leave a door unlocked or place a key in an unsecured location, Polished Janitorial Services LLC cannot be held liable for any damages or theft that may occur.

RIGHT TO REFUSE SERVICE

***We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.

***Our employees have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot.

PETS

We will gladly work around pets. We ask that indoor activity be limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, Polished Janitorial Services reserves the right to remove its employees from your home.

Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

SERVICE FEES

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards

CLEANERS ARRIVAL WINDOW

Due to the unpredictable nature of our business & unforeseen circumstances ATLANTA traffic jams, weather, and mechanical problems.

For example: If your appointment is scheduled at 8am please allow the time frame between 8am-9am for Polished Cleaners to arrive... Example 2. If your appointment is scheduled for 2pm please allow the time frame between 2pm-3pm for Polished Cleaners to arrive. In some cases cleaners may be able to come to service your home 30min to 1hr early.

!! If we are running late or early we will call you and/or text you.

ALARMS

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge of $30

CLEANING SUPPLIES

We provide the equipment & products needed to thoroughly clean your home.

If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

ITEMS WE CANNOT CLEAN

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.

We cannot clean hoarding homes or areas containing any animals & humans' body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

UNREACHABLE ITEMS & HEAVY ITEMS

For safety & insurance liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like to clean behind heavy objects, please move them prior to cleaning.

INCLEMENT WEATHER

We will be closed for business when weather conditions prevent Fulton Co, Cobb Co, Dekalb Co, Paulding Co, Douglas Co or Carrol Co, OR THE CLIENTS School Districts from opening. Or when there is a Tornado Warning or Thunderstorm Warning with possible Tornado threats, Ice or Snow on the roadways.

NON SOLICITATION OF POLISHED JANITORIAL SERVICES LLC EMPLOYEES/CONTRACTORS

As our customer, you agree not to solicit or hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.

Who Are We?

As a family/locally owned and operated business you can trust that we will treat your home and business as we would treat our own. With over 13 years expertise in the cleaning industry, Polished Janitorial Services is your industry expert in Atlanta, Ga, Metro and surrounding areas. Providing professional residential cleaning and office cleaning We pride ourselves on our extreme professionalism and attention to detail. With our comprehensive checklist, our customer satisfaction guarantee will assure you we will not leave your property until you are completely satisfied with our work. Give us a call today! We look forward to working with you!

Professional Residential And Office Cleaning Service

Polished Janitorial Services Is A Trusted Member Of The Douglas County, GA Chamber Of Commerce

PAYMENT LINK TO PAY REMAINING BALANCE ON SERVICE AND FOR RECURRING CLIENTS

$150 General Cleaning Summer Special

Book The $150 Special

FREQUENTLY ASKED QUESTIONS

Now Accepting Commercial Clients!

Can't Beat The Price nor Quality Polished Janitorial Services provide

Who Are We?

Services Offered

Our Clients Can't Stop Raving About Polished Janitorial Serv

We're Hiring!

Join The Polished Janitorial Services Team!

Apply Now

Announcements: What's New At Polished!

Professional Residential And Office Cleaning Service

Polished Janitorial Services Is A Trusted Member Of The Douglas County, GA Chamber Of Commerce

PAYMENT LINK TO PAY REMAINING BALANCE ON SERVICE AND FOR RECURRING CLIENTS

$150 General Cleaning Summer Special

Book The $150 Special

FREQUENTLY ASKED QUESTIONS

Now Accepting Commercial Clients!

Can't Beat The Price nor Quality Polished Janitorial Services provide

Who Are We?

Services Offered

Our Clients Can't Stop Raving About Polished Janitorial Serv

We're Hiring!

Join The Polished Janitorial Services Team!

Apply Now

Announcements: What's New At Polished!

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